178bet Privacy Policy – Your Personal Data Protection

Welcome to the 178bet Privacy Policy. This document is our official statement on how the 178bet platform manages your personal data — from the moment you register through your continued use of our services every day.

178bet operates as a trusted online entertainment platform used by hundreds of thousands of users across Malaysia. We understand that your trust in us depends not only on the quality of our games or the accuracy of our payouts — but also on how responsibly we handle your personal information.

This Privacy Policy applies to all users of the 178bet platform, including:

• Visitors who browse our website without registering an account.
• Registered members with an active account on the 178bet platform.
• Users of the 178bet mobile app on Android and iOS devices.
• Anyone who contacts our customer support team through any channel.

By using our platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use 178bet's services. We encourage you to read this document carefully and contact us if you have any questions.

We collect various types of personal data depending on how you interact with the 178bet platform. The following table provides a comprehensive overview of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. This data minimisation principle is central to our privacy approach — we do not collect excessive or irrelevant information.

Your personal data is collected through several different channels as you interact with the 178bet platform. Understanding these collection methods helps you make more informed decisions about the information you share:

Directly From You:

• Account registration form — name, email, phone number, date of birth.
• Identity verification process (KYC) — uploaded identification documents.
• Bank account details when submitting your first withdrawal request.
• Interactions with the customer support team via live chat or email.
• Feedback, satisfaction surveys, or complaints you have submitted.

Automatically During Platform Use:

• Server log data — including IP address, timestamps, and pages visited.
• Device and browser information used to access the platform.
• Cookie data and similar tracking technologies (see Section 7).
• Gaming activity records and transaction logs automatically generated by the system.

From Trusted Third Parties:

• Payment service providers — to verify identity and transaction details.
• Third-party identity verification agencies used in the KYC process.
• Partner game providers where relevant to your gaming activity.

178bet uses your personal data solely for legitimate, pre-stated purposes. We do not use your data for anything unrelated to delivering our platform services without your explicit consent. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your account on the 178bet platform.
• Transaction Processing: Facilitating deposits, withdrawals, and all financial transactions related to your account.
• Identity Verification (KYC): Fulfilling legal compliance requirements related to age verification and user identity.
• Platform Security: Detecting and preventing fraud, money laundering, and other suspicious activities.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical assistance to you.
• Service Communications: Sending important notifications regarding your account, transactions, or policy changes.
• Platform Improvements: Analysing usage patterns to enhance the overall user experience.
• Responsible Gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling.
• Marketing (with consent): Sending promotional information, special offers, and platform updates where you have given consent.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to our platform's operations.

178bet does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are specific circumstances where we need to share your data with trusted parties in order to deliver the services you use:

Authorised Service Providers:

• Payment Processors: FPX, Touch 'n Go eWallet, GrabPay, and other payment providers that require transaction data to process your deposits and withdrawals.
• Game Providers: Gaming partners such as Pragmatic Play, Evolution Gaming, and JILI Games that require certain data to deliver the gaming experience.
• Identity Verification Services: Third-party KYC providers who help us verify member identities securely and efficiently.
• Technology Infrastructure Providers: Server hosting companies and cloud service providers that manage the technical infrastructure of our platform.

Legally Mandated Disclosure:

• Law enforcement agencies where a valid court order or criminal investigation requirement exists.
• Relevant regulatory authorities in the context of financial and gambling law compliance.
• Parties involved in investigations of fraud, money laundering, or other financial crimes.

The security of your personal data is a top priority for 178bet. We have implemented a comprehensive range of technical and organisational security measures to ensure your data is protected at every stage of processing:

Technical Security Measures:

• 256-bit SSL/TLS encryption for all communications between your device and our servers.
• Encryption at rest for all databases containing sensitive information.
• Multi-layer firewalls and intrusion detection systems that are always active.
• Two-factor authentication (2FA) for staff access to internal data management systems.
• Round-the-clock security monitoring by our experienced cybersecurity team.
• Regular penetration testing conducted by independent security firms.

Organisational Security Measures:

• Strict access control policy — only authorised staff may access member personal data.
• Regular data security training for all 178bet staff.
• A clear incident response procedure to address any data breaches.
• Regular internal audits to ensure compliance with this Privacy Policy.

The 178bet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates at its best. Below is an explanation of the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the 178bet platform and cause some features to not work properly. Analytics and marketing cookies are optional and may be declined without affecting your core experience.

As a user of the 178bet platform, you have certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:

178bet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised in accordance with our security procedures.

• Active Account Data: Retained for the duration that your account remains active on the 178bet platform.
• Financial Transaction Records: Retained for a minimum of 7 years as required by financial and anti-money laundering laws.
• KYC and Identity Verification Data: Retained for 5 years after account closure for legal compliance purposes.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Analytics Cookie Data: Automatically deleted according to the set cookie expiry period (refer to Section 7).
• Data After Account Closure: Your personal data that is not required for legal compliance will be deleted within 90 days of account closure.

The 178bet platform is exclusively for adults aged 18 and above. We take a very serious approach to ensuring that minors cannot access our platform.

• We do not intentionally collect any personal data from individuals under the age of 18.
• Our registration process includes age verification designed to block access by minors.
• If we become aware that a child's personal data has been collected inadvertently, we will promptly delete that data and close the associated account.
• Parents or guardians who believe their child has registered on the 178bet platform are advised to contact us immediately.

178bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via:

• In-platform notifications on 178bet that will be displayed when you log in.
• Email to your registered email address at least 14 days before the changes take effect.
• A clear notice on the main page of this Privacy Policy with the new effective date.

Your continued use of the 178bet platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. It is your responsibility to review this Privacy Policy periodically. The latest version is always available on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you. We are committed to providing timely and thorough responses to all privacy inquiries.

You can reach us through the following channels:

• Privacy Email: [email protected]
• Live Support: Use the live chat function available on the 178bet platform, active 24 hours a day, 7 days a week.
• Response Time: We aim to respond to all privacy inquiries within 3–5 business days.

When contacting us regarding privacy, please state your account username and a clear description of your enquiry or request. This will help us process your request more quickly and accurately.